Closing your Multinest account

You can close your distributor account yourself, at any time, without asking anyone. It takes about a minute and it is the same account whether you use the app or this website, and closing it in one closes it in both.

If you still have the app or your password

In the Multinest app, open Account and choose Close my account. On this website, sign in and go to your account page. You will be asked for your password and to type DELETE, because it cannot be undone.

If you cannot sign in

Email support@multinestglobal.com from any address, or call the office, and give the mobile number on the account and your membership number if you have it. We will confirm it is you before anything is erased. The request is not enough on its own, because a request nobody checks is a way for somebody else to close your account.

What is erased

• Your name, mobile number and email address
• Every delivery address you have saved
• Your mobile money payout details, apart from the last four digits
• Every device signed in to your account, and its notifications
• Your referral link, which stops working immediately

What Multinest has to keep, and why

Your position in the network stays where it is. Other distributors were placed underneath it, and removing it would take their sponsor away and change what they are paid. Your account is not the only person it belongs to.

Your orders, commission entries and payouts stay too. They are financial records of money that actually moved, they have to reconcile against payments Multinest has already made, and Ghana’s Data Protection Act 2012 allows them to be kept for that reason.

Our staff’s record of decisions they made about your account, whether a suspension, a refund or a payout rejected, with the reason whoever made it wrote at the time, stays too. That record is about their conduct rather than yours, and a member being able to erase it would mean a member being able to erase the reason they were suspended.

Backups are the one honest exception to “immediately”. A copy of the database taken before you closed your account still holds what was in it then. Those copies age out, they are not used for anything else, and if one ever has to be restored we re-apply every closure that happened after it was taken. It is a written step in the procedure, not a promise.

What is left carries no name. It is a numbered position, a set of amounts and a set of decisions, and nothing in it identifies you.

Before you close it

Request a payout for anything in your bonus balance first. Once the account is closed there is no payout destination to send it to and no way to sign in and ask, so the app will refuse while you still have a balance, an earning inside its holding period, a payout on its way, or an order waiting to be paid for. Each of those clears on its own or with one action from you.

There is no undo and no grace period. If you want to come back afterwards you are welcome to, but it will be a new account with a new membership number and no downline.