Terms and Conditions

These terms are between you and to be confirmed: legal entity name, trading as Multinest Company, registered in Ghana under number to be confirmed: company registration number at to be confirmed: registered office address.

By registering, ordering or signing in you accept them. If you do not, do not register.

You may register if you:

• are 18 or over;
• give us a mobile number that is yours and that you can receive messages on, because it is your login and the only way to recover your account;
• hold one distributorship only. One person, one position.

We may refuse a registration, and we may refuse one without giving a reason where we believe a position is being opened in somebody else’s name.

You are an independent distributor. You are not an employee, agent or partner of Multinest Company, you have no authority to bind us to anything, and you are responsible for your own taxes, your own costs and your own business.

Your position sits in two structures: the sponsor tree, which records who introduced whom, and the placement tree, a binary structure in which the compensation plan pays on the weaker of your two legs. Where a new member is placed is determined by the plan, by default into the weaker leg, and placement decisions are final.

You buy from us and sell on in person. There is no member-to-member selling on this platform, no listing, no storefront and no way to sell to another distributor through it. Stock is bought wholesale from Multinest Company and resold by you, offline, at your own risk and your own price.

Registering means buying an entry package. The package you buy fixes the rate at which one bonus, the group performance bonus, pays you, for as long as you hold that package. You can upgrade to a higher package later; you cannot downgrade, and an upgrade does not change the date you joined.

Your position becomes active when the registration order is paid, and not before. Until then you can sign in and you earn nothing.

Prices are in Ghana cedis and are what is shown at the time you order. The recommended retail price shown beside a wholesale price is a recommendation and not a requirement. What you sell for is your decision.

An order is only accepted once it is paid. Where we cannot fill a paid order in full we will tell you what is short, and we will fill it as stock arrives, oldest paid order first. A pre-order is paid before the stock exists and is filled when it lands.

Delivery, returns and refunds are covered separately in our delivery and refunds policy, which forms part of these terms.

The compensation plan is published in full and is what determines what you are paid. In summary:

• Bonuses are calculated on point value, which is fixed per product and does not move with the exchange rate. The plan is denominated in US dollars and converted to cedis at the rate in force when a commission run is posted.
• Some bonuses require you to be qualified, meaning an active position with enough monthly volume. A position that lapses is compressed out of those bonuses for that period and is not paid retrospectively when it qualifies again.
• A commission run is calculated, checked and then posted. Only a posted run pays.

We may correct a commission. Where a bonus was paid on an order that is later refunded or reversed, we will take it back from your bonus balance, which may go negative until the shortfall is covered by later earnings. This is why earnings are held before they can be withdrawn.

Nothing here promises an income. See our income disclosure.

Earnings arrive in a bonus balance inside your account. Each earning is held for a period after it is posted before it can be withdrawn, which is the window in which a refunded order can still be reversed cleanly, and the current period is shown on your Bonus page.

Withdrawals go to a mobile money number or bank account you provide, and only to one in your own name. There is a minimum withdrawal, a transfer fee and, where the law requires it, withholding tax; all three are shown before you confirm, and all three are set by us and may change.

A payout destination you get wrong is money we cannot recover. Check the number. Where a transfer fails, the amount comes back to your bonus balance and we will tell you why.

Registering a position commits you to some things. You must not:

• Promise anybody an income, quote your own earnings as what somebody else can expect, or describe the plan as an investment. It is not one.
• Register anybody without their knowledge, or against a number that is not theirs. Every position must be a real person who agreed.
• Make medical claims. Oi Ocha is a beverage. It does not treat, cure or prevent anything, and saying otherwise is both false and a regulatory matter for us.
• Repackage, relabel or alter the product, or sell it as anything other than what it is.
• Use the Multinest or Oi Ocha names, marks or artwork other than as we allow. ITO EN owns the Oi Ocha marks; we are its authorised distributor in Ghana and cannot grant you rights we do not have.
• Sell through an online marketplace or auction site, or at a price that undercuts the wholesale price, without our written agreement.
• Share your login, or use somebody else’s.

You can leave whenever you like. Closing your account takes about a minute and needs nobody’s permission. Withdraw your bonus balance first. Once the account is closed there is no destination to send it to.

We can suspend or terminate a position where these terms are broken, where we believe a position was opened in somebody else’s name, or where the law requires it. A suspension is a hold on recruiting; a termination ends the position and any unpaid balance in it, subject to anything the law says we still owe you.

Either way, the positions beneath yours stay where they are. A closed or terminated position is not removed from the trees, because other people are paid partly according to where it sits.

We will supply product that matches its description and is fit to drink, and we will calculate and pay commissions in accordance with the published plan. Where we get either wrong, tell us and we will put it right.

We are not responsible for what you tell somebody about the product or the plan, for how you run your own business, for tax you owe, or for losses arising from a payout destination you entered incorrectly. Nothing in these terms limits any liability that cannot lawfully be limited.

The platform is provided as it is. We aim to keep it available and we do not promise it will never be down.

We may change these terms, the compensation plan, prices, the products we sell and the fees and thresholds on payouts. Where a change affects what you are paid we will publish it before it takes effect and tell you in the app. Continuing to use your position after that is accepting it.

A change is never applied to a commission run that has already been posted.

These terms are governed by the laws of Ghana and the courts of Ghana have exclusive jurisdiction.

Before anything else, write to support@multinestglobal.com. Most of what looks like a dispute is a question about a number, and we can usually show you the working.